Our sales Service
1. Pre-sales Service
- Professional technical consultation: Our sales and engineering team analyzes customers' printing materials, production volume, process requirements and factory layout to recommend the most suitable machine models, including oval screen printers, digital hybrid printers, CTS plate-making equipment and auxiliary dryers.
- Customized solution design: We provide personalized machine customization, such as adjustable oven types, special large-size platens, built-in frame column design and matched supporting auxiliary equipment according to unique production demands.
- Factory showroom visiting: Customers are welcome to visit our production base, watch real machine running tests and check the whole CNC processing & assembly workshop.
- Quotation and technical document supply: Offer detailed official quotations, machine parameter sheets, layout drawings and production flow plans for customers' reference.
2. In-sales Service
- Full transparent production tracking: We send regular photos and videos of machining, welding, assembly and testing progress during manufacturing.
- Strict factory inspection: Every machine undergoes complete assembly, precision calibration and continuous running test before delivery to guarantee stable performance.
- Standard export packaging: Machines are packed with moisture-proof, shock-proof materials to avoid damage during long-distance sea or land transportation.
- Complete document delivery: Provide CE certification, ISO certificates, operation manuals, spare parts lists and all customs clearance papers.
3. After-sales Service
Overseas Service Mechanism
- Regions with authorized local agents: Local agents take full responsibility for on-site installation, machine commissioning, staff operation training and daily maintenance service.
- Countries without local agents: Our professional technicians will be dispatched overseas to complete on-site installation, debugging and technical training at customers' request.
Long-term Support
- Free operation & maintenance training: Teach workers printing operation, parameter adjustment, daily cleaning and simple fault troubleshooting.
- Global spare parts supply: Fast delivery of original spare parts at competitive prices to minimize production downtime.
- Lifetime technical consultation: 24/7 online remote guidance via video call to solve operational and technical problems anytime.
- Regular follow-up visits: Track machine operation status periodically and provide optimization suggestions to improve production efficiency.
